Privacy policy
Last updated: June 18, 2026
This Privacy Policy describes how Antelopower (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://antelopower.us/ (the“Site”) or otherwise communicate with us (collectively, the “Services”).
By using the Services, you acknowledge and agree to the practices outlined in this Privacy Policy. If you do not agree, please do not use or access the Services.
1. Personal Information We Collect
We collect various types of personal information, including:
Contact Information: Name, shipping address, billing address, email, phone number
Order Information: Purchase details, payment confirmation, shipping and return data
Account Details: Username, password, preferences, and security question answers
Support Communications: Messages sent via forms or customer service inquiries
Device & Usage Data: IP address, browser, device type, interaction history
Vehicle Information (if submitted): VIN, model, warranty registration data, and service history
We may also receive information from third-party partners, including Shopify (our eCommerce platform), payment processors, and analytics providers.
2. How We Use Your Information
We use your information for the following purposes:
Order Fulfillment & Account Management: Process orders, payments, returns, and account preferences
Customer Service: Respond to questions, manage support tickets, and troubleshoot issues
Marketing & Advertising: Send promotions, personalized offers, and display ads across platforms
Analytics & Service Improvement: Improve our website, operations, and customer experience
Security & Fraud Prevention: Prevent unauthorized access and detect potentially harmful activity
Legal Compliance: Satisfy regulatory, contractual, and legal obligations
Warranty & Product Support: Validate ownership, process warranty claims, and manage vehicle-related support
3. Use of Vehicle Data
If your product includes a digital display, onboard software, or telematics module, we may collect technical data such as:
Usage hours or mileage
Battery performance statistics
Error codes or diagnostic reports
Firmware versioning
This data is used solely for support, warranty validation, diagnostics, and product improvement. We do not share telematics data for marketing or resale purposes without your explicit consent.
4. Assumption of Risk & Disclaimers
Electric off-road vehicles involve inherent risks, including physical injury, property damage, or death. Any personal information collected through warranty registration, service requests, or accident reports does not imply manufacturer or distributor liability.
By submitting information related to an incident, accident, or warranty claim, you acknowledge that riding and modifying an electric dirt bike is done at your own risk. Antelopower are not responsible for damages or misuse arising from operation, third-party modifications, or unapproved repairs.
5. How We Share Personal Information
We may share your personal information with:
Service Providers: Shopify, shipping partners, IT support, warranty systems, and payment processors
Marketing Partners: Ad networks and promotional platforms (only with consent, as required)
Affiliates: Internal corporate operations
Regulatory Authorities: When required by law, recall events, or safety-related reporting
Vehicle OEM (Manufacturer): For warranty validation, product improvements, and service bulletins
We do not sell or share sensitive personal data such as government-issued IDs, insurance info, or ride history unless legally required.
6. Cookies & Online Tracking
We use cookies and tracking technologies to:
Power and personalize our Site
Analyze customer behavior
Deliver targeted ads and content
We recognize the Global Privacy Control (GPC) signal for opt-out requests. You can manage cookie preferences in your browser. Learn more about Shopify cookies: https://www.shopify.com/legal/cookies
7. Your Privacy Rights
You may have the right to:
Access, correct, or delete personal data
Request data portability
Restrict or opt out of targeted advertising
Withdraw consent to certain data uses
Appeal decisions regarding data rights
Contact us at info@antelopower.com to exercise these rights. We may need to verify your identity before processing requests.
8. Data Retention & Security
We retain data only as long as necessary for business, legal, or warranty obligations. While we implement security protocols, no system is completely secure.
Important: Do not submit sensitive personal data (e.g., medical information, driver's license, or SSN) unless explicitly requested for legal verification purposes.
9. Children’s Privacy
We do not knowingly collect data from children under 16. If you believe a child has submitted information, contact us for removal.
10. International Transfers
Data may be stored or processed outside your country of residence, including in the U.S. and Canada. We use legal safeguards for international transfers.
11. Third-Party Sites
Links to third-party websites or social platforms are provided for convenience. We are not responsible for their content or privacy practices.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date. Continued use of the Services after updates constitutes your acceptance.
13. Contact
If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@antelopower.com.
